UCOCARE Product Support

UCOCARE product help

Let's find the right help for your camera

Choosing a product, setting it up or looking for help after an Amazon purchase? Start here. Tell us your model and country so we can use the right instructions.

Open the contact formsupport@ucocare.net

Before you buy

  • Match the model: check the model name, included accessories and storage on the specific listing.
  • Check the installation: confirm power, mounting space and door or vehicle compatibility.
  • Check the connection: WiFi, offline and 4G models work differently. A 4G model may need a region-compatible SIM and paid data service.
  • Ask about your country: availability, network compatibility and included accessories can vary by market.

Already have a UCOCARE product?

  1. Find the model on the product label, packaging or order page.
  2. Tell us the country of use, where you bought it and what you need help with.
  3. For troubleshooting, include the app name, relevant settings and a photo or screenshot if useful. Share your order number only in a private message.

Never send passwords, payment-card details, account verification codes or private camera footage.

Find user manualsView setup videos

Help for Amazon and other retailer purchases

Can I ask you a product question if I bought elsewhere?

Yes. Contact UCOCARE for product information and setup questions. Include the exact model and purchase channel so we can identify the right version.

Where do I request an order change, return or refund?

Start with the order page on the website or marketplace where you paid, under its applicable terms. For an order placed on this website, use our contact form. Check the published warranty terms for warranty coverage; this help page does not replace or reduce those terms.

How do I confirm an Amazon listing is the right product?

Compare the UCOCARE brand name, exact model, included accessories and destination country. Also check the seller and the platform's order terms. If you're unsure, send us the listing link and country before ordering.

Orders, returns & warranty

Track a website orderShipping informationReturn informationWarranty terms

Email support is available Monday–Friday. You can send a message at any time; this is not a live-chat service.