Return Policy

At UCOCARE, we want you to be completely satisfied with your purchases. Please review our return policy below:

 

 30-Day Return Window

You have 30 days from the date of receipt to request a return.

 

 Return Requirements

To qualify for a return, please ensure that your item meets the following criteria:

  • In the same condition as when you received it.
  • Unworn or unused.
  • In its original packaging.
  • Proof of purchase is available.

 

 Starting a Return

To initiate a return, please contact us at support@ucocare.net. Once your return is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your item. Please note that we cannot accept returns without prior authorization.

 

 Damages and Issues

Upon receiving your order, please inspect it promptly. If you discover that the item is defective, damaged, or incorrect, please contact us immediately. We will promptly address the issue.

 

 Non-Returnable Items

Please note that we are unable to accept returns for sale items or gift cards.

 

Exchanges

If you wish to exchange an item, the quickest way to get the product you desire is to return the item you have. After your return is approved, you can make a separate purchase for the new item.

 

Refunds

We will notify you once we have received and inspected your return. You will be informed whether the refund has been approved. If approved, the refund will be processed to your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund.

We hope this revised return policy aligns with your website's needs while maintaining a user-friendly approach. Feel free to further customize it to suit your specific business requirements.

 

Questions?

If you have any inquiries or concerns about our return policy, feel free to reach out to us at support@ucocare.net