Shipping Policy

Last updated: September 20, 2026

UCOCARE ships orders from the available warehouse best suited to the delivery address and product availability.

Shipping availability and rates

Shipping availability, rates and any free-shipping eligibility depend on your delivery destination and order. Available shipping options and charges are displayed at checkout before payment. Shipping to some destinations may be unavailable.

Processing time

Orders are normally processed within 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day. You will receive a shipping confirmation with tracking information when available.

Estimated transit time

For all supported destinations, estimated transit time is 6–10 business days after dispatch, in addition to 1–2 business days of order processing. Estimated total delivery time is therefore 7–12 business days. This is an estimate, not a guaranteed delivery date. Remote areas, carrier disruptions, customs checks and severe weather may require additional time.

Tracking

Tracking details are sent by email after dispatch. Carrier scans may take up to 48 hours to appear.

Duties and import taxes

Import duties, taxes or brokerage charges may apply depending on the destination and local law. Unless checkout expressly states otherwise, these charges are the customer’s responsibility.

Address changes and delivery issues

Please check your delivery address before placing the order. Contact us promptly if a correction is needed; changes cannot be guaranteed after dispatch. For a delayed, lost or damaged shipment, email support@ucocare.net with your order number so we can investigate with the carrier.