Shipping
Shipping availability, rates and any free-shipping eligibility depend on your delivery destination and order and are confirmed at checkout. Read our Shipping Policy for details.
Order processing: 1–2 business days. Transit after dispatch: 6–10 business days for supported destinations. Estimated total delivery: 7–12 business days; this is not a guaranteed delivery date. Processing, transit, customs and remote-area conditions can affect delivery. Import duties, taxes or brokerage charges may apply; unless checkout states otherwise, these are the customer's responsibility.
For help with a destination or delivery question, email support@ucocare.net before ordering.
Returns
You may request a return within 30 days after delivery. Items must be unused, in the condition received, with accessories, original packaging and proof of purchase. Eligibility and exclusions are explained in our Return Policy.
To start a return, email support@ucocare.net with your order number and reason. For a damaged, defective or incorrect item, include photos or a short video where practical. Wait for our return instructions and receiving address before sending an item back.
For damaged, defective or incorrect items, UCOCARE pays reasonable return shipping or provides an appropriate resolution. For a change of mind or another customer reason, the customer pays return shipping. Approved refunds are issued to the original payment method after the return is received and inspected. See the Return Policy for refund details and applicable consumer rights.
